OSF - Standard Terms of Business

OSF

These terms apply whenever we provide services to our customers. The terms "service" and "services" cover all goods and services that we provide and anything else we may do. We have used "we" for OSF Limited and "you" for the customer.

Both companies agree that these terms apply whenever we agree to do anything for you.

 

OUR GENERAL STANDARDS

We want to make it easy for you to do business with us. We are committed to:

  • Providing a high level of responsive service to you
  • Putting you in touch with the right person to answer your enquiries
  • Responding to your needs quickly and efficiently

Please tell us if you have any complaint about our service. Our aim is to resolve any complaints as soon as possible.

 

OUR RESPONSIBILITIES TO YOU

Whenever we provide services to you, we will:

  • Provide the services with care and skill
  • Make sure the services we provide perform in the manner we have stated or as you have asked us to provide (so long as you tell us before we agree to provide the services)
  • Provide the services within a reasonable time frame or within an agreed time period
  • Endeavour to provide a professional, responsive service and act on your behalf as and when required, to the best of our abilities
  • Manage any problem and ensure that appropriate parties rectify that problem.  If the party is not performing, we will find someone else who can provide a better service
  • Advise you on any requirements you may have. If these are outside of our expertise we will find someone who can advise you
  • Ensure that you are paying competitive market rates for all of your equipment by using our knowledge and industry position
  • Remotely log on to or arrive at your site as soon as is practically possible

 

YOUR RESPONSIBILITIES TO US

Wherever we provide services for you, it is your responsibility to:

  • Follow our directions about the use of our services
  • Make sure all information you provide us is correct and complete
  • Inform us if you have any queries regarding our services or products
  • Pay all of our accounts within the required time frame
  • Contact us if there is a problem regarding our services so that the issue can be discussed and rectified.
  • Allow us to act on your behalf as and when required.
  • Provide us with a single point of contact within your organisation

 

OUR FEES

If work is required to be performed out of normal business hours, OSF will charge the after hours rate as per the Fee Schedule. In the event of after hours work, expenses (i.e. meals) will be charged on at the actual rate, unless this has been otherwise negotiated or specified in the design document or Estimate.

You agree to pay for the services we provide for you. Our payment terms are payment within 7 days of invoice.

Third party organisations that work with us will bill you directly. They will have their own payment terms that they will provide to you.


PROJECTS

Before we commence any project with your organisation we will either create a design document or provide you with a written estimate. These documents will provide the technical and logistical details for your project.

If we undertake at your request, services that are not included in the applicable design document or estimate, then those services shall be charged in addition to any written estimate, with the charges based upon our normal charges for the provision of those services, together with additional costs or expenses incurred by us in the provision of those services.

We will bill you in stages throughout a project. Payment is due at the completion of each stage. If payment is not received at the completion of a stage we will reserve the right to suspend that project until payment is received.

Stages are normally specified in our written estimate. If stages have not been specified we will bill you at the completion of the project.


EXPIRY OF DOCUMENTS

It is our intention that all quotations, scopes, estimates and relevant documentation will remain valid for 30 days.  Unfortunately, we cannot guarantee this due to external factors such as exchange rate fluctuations, product deletions and stock availability.  All orders and pricing will be confirmed upon acceptance and when orders are placed with the relevant vendor(s).


OUR RIGHT TO SUSPEND SERVICES

If you do not pay our accounts or meet any responsibilities you have with us, we may suspend or restrict any service at any time.


YOUR RIGHT TO GIVE UP ANY SERVICE

You may give up any service simply by telling us in writing. Where you have agreed to take the service for a period of time or the service is part of a project, charges for the service will continue until the end of the period or project.


THIRD PARTY ORGANISATIONS

We will ensure that any third party organisations that provide services to you are briefed on your requirements before they enter your premises.

Third party organisations that we work with will receive a copy of our terms. It is the third party organisations responsibility to provide you with their standard business terms and conditions.


USING INFORMATION ABOUT YOU

We will respect the Privacy Act and ensure that we abide by the conditions of it. We will only release information regarding your business to other parties when it specifically relates to a service you have asked us to provide. We will always obtain your prior consent to any such procedures.


SOFTWARE LICENSING AND VIRUSES

It is outside of our ethical charter to knowingly recommend illegal software to you or to recommend licence levels lower than those actually required.

It is your responsibility to ensure that all software that you purchase or obtain is both legally obtained and virus free. We will not be held responsible for software piracy or licensing violations on your system.